lajesfield | Relocation Coordinator in Springfield, VA

Relocation Coordinator

  • Interstate Moving Relocation Logistics
  • $57,850.00 - 90,030.00 / Year *
  • 6803 Lynbrook Dr
  • Springfield, VA 22161
  • Full-Time





SUMMARY:





The Relocation Coordinator will process Prospective Customer Inquiries {PCI) and create best value solutions which allow us to win new business. The focus is to insure superior customer service, provide quick accurate estimates over the phone, books appointments for the sales team and sell smaller moves over the phone.

ESSENTIAL DUTIES AND RESPONSIBLITIES include the following. Other duties may be assigned.

  • Process PCI in the form of telephone inquiry, web form leads, employee referrals and Business Development activities.
  • Respond swiftly and courteously to customer inquiries.
  • Conduct customer needs analysis in order to obtain relevant information necessary to prepare and present best value solutions.
  • Recommend Service Partners when necessary, to provide the best value solution for the customer.
  • Present relocation solutions to prospective customer and provide consultation designed to win the opportunity.

  • Quote pricing for local, interstate and intrastate moves.

  • Process all leads into IGC Quick Move system and keep the status of each move updated.

Schedule appointments for other move consultants through Quick Move.

  • Schedule and confirm military surveys for our military surveyor.
Develop a strong understanding of appropriate transportation tariffs.



SPECIAL SKILLS AND ABILITIES





  • Intermediate level in Microsoft Word and Excel or higher preferred. Minimum keyboard skill level of 40wpm.
  • Excellent verbal communication skills and telephone manner.
  • Ability to sell over the phone.
  • Ability to handle high volume workload with concentration on excellent follow up procedures.
  • Strong sense of teamwork and ability to collaborate well with colleagues and service centers.
  • Ability to manage priorities to ensure that time critical tasks are completed.

QUALIFICATIONS



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



EDUCATION and/or EXPERIENCE





Associate's degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.



LANGUAGE SKILLS





Ability to read and comprehend simple instructions, short correspondence and memos. Write professional business correspondence. To effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.



MATHEMATICAL SKILLS





Ability to calculate figures and amounts such as discounts, proportions and percentages.



REASONSING ABILITY





Ability to define problems, collect data, establish facts and draw valid conclusions.



CERTIFICATES, LICENSES, REGISTRATIONS





None




* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.